ABOUELYAZID, Mahmoud. Natural Language Processing for Automated Customer Support in E-Commerce: Advanced Techniques for Intent Recognition and Response Generation. Journal of AI-Assisted Scientific Discovery, Riverside, USA, v. 2, n. 1, p. 195–232, 2022. Disponível em: https://scienceacadpress.com/index.php/jaasd/article/view/82.. Acesso em: 18 sep. 2024.