Vol. 3 No. 2 (2023): Journal of AI-Assisted Scientific Discovery
Articles

The Role of AI-Based Customer Service Automation in Banking

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  • Dr. Chioma Ogwuegbu
Dr. Chioma Ogwuegbu
Professor of Artificial Intelligence, University of Lagos, Nigeria
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Published 24-11-2023

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

How to Cite

[1]
D. C. Ogwuegbu, “The Role of AI-Based Customer Service Automation in Banking”, Journal of AI-Assisted Scientific Discovery, vol. 3, no. 2, pp. 566–586, Nov. 2023, Accessed: Dec. 23, 2024. [Online]. Available: https://scienceacadpress.com/index.php/jaasd/article/view/215

Abstract

With rapid technological advancements, customer experience is no longer maintained by the traditional RATER service pillars (responsiveness, assurance, tangibility, empathy, and reliability). Instead, AI-based tools have proven to simplify the experience of consumers via automation services. New services have evolved with multitasking abilities that corporations have begun using to provide customer service solutions via interactional chatbots and virtual assistants. The ones that can multiskill processes of data retrieval and answer integration would imply less compromise for customer service representatives. One dominant solution maker that processes this prominent software offers next-week turnaround services on training call center automation services using bank chat logs with unlimited transactions in corporate machine learning expertise and provides a leading unique edge over all of its competitors. Hence, this paper contributes to providing insight into the significant situation of AI reception in customer service strategies and an overview of the blazing pace of customer service in the banking industry.

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